ClickBinar Terms & Conditions

The latest revision of this Terms & Conditions was published or updated on 4 March 2021.

The ClickBinar Solutions or https://www.clickbinar.com/ Terms of Service (“TOS,” “Terms” or “Agreement”) and Terms and Conditions (“T&C”) apply to your use of our website and all services, features, and/or content provided by ClickBinar (“ClickBinar,” “us,”, “our” ). ClickBinar is the trade name of Click Binar Solutions. By purchasing one or more Services and/or Products from ClickBinar, you declare that you have read, understood, and agree to be bound by this TOS and T&C. The latest version of our TOS and T&C is always available on the ClickBinar website.

You must read this TOS and T&C prior to purchasing any Service(s) and Product(s) from ClickBinar. This is an agreement between Click Binar Solutions (“ClickBinar”) and You or the entity You represent (“You”). This agreement takes effect when You click an “I Accept” button or check box presented with these terms, or when You click an “Order” button, or when You use any of the Service(s) and Product(s) (the “Effective Date”). You represent to us that You are lawfully able to enter into contracts (e.g. You are not a minor).

If You are entering into this Agreement for an entity, such as the company You work for, You represent to us that You have the legal authority to bind that entity. You acknowledge that You have read the Agreement, and You agree to its terms and conditions and all policies posted on all the ClickBinar’s Website.

1. APPLICATION OF TERMS

1.1. These TOS apply to all Services provided by ClickBinar to you throughout the entire Term or Renewal Term. The TOS consist of the following: Terms of Service, Acceptable Use Policy (AUP), Domain Name Agreement, Copyright Infringement Policy, Privacy Policy, Cookies Policy, and Data Processing Agreement. Collectively these documents are referred to herein as the “TOS.” They are referred to by their individual names if a particular paragraph applies to that document alone.

1.2. The TOS, together with your Order, represents the entire Agreement relating to the Services and supersedes any other agreement previously established between you and ClickBinar. Sending an Order to ClickBinar constitutes acceptance by you of these TOS.

1.3. In addition to these TOS, all registrations of domain names are subject to the terms and conditions set out in our Domain Name Agreement, an integral part of these TOS. The Domain Name Agreement incorporates by reference the terms and conditions of the respective Registrar, its rules, and regulations.   

1.4. In these TOS we mention certain legal rights you have if you are a Consumer. These TOS do not affect or change these legal rights.

2. ORDER. ACCEPTANCE OF ORDER BY ClickBinar

2.1. In these TOS the method you use to choose which Service(s) to purchase or renew is referred to as an “Order.” First-time customers must purchase our Service(s) through our website. Existing customers may purchase or renew Services through the ClickBinar User Area, or by contacting our customer support team via chat, phone or ticket. You acknowledge and agree that all conversations with our customer support team shall be recorded and records of such conversations shall be treated as an Order for purchase or renewal of the respective Service(s).

2.2. Your Order will be deemed to be an offer by you to purchase the for Service(s) from us subject to these TOS No Order shall be deemed to be accepted by ClickBinar until we send you an email notification of our acceptance of the Order.

2.3. The date on which ClickBinar will provide notice of acceptance of the Order, shall be considered as the Effective Date of this Agreement. The Term of the Service(s) will commence as of the Effective Date. Upon expiry of the Term it can be renewed as described in our Renewal Policy.

2.4. You must be at least thirteen (13) years of age at the time you place your Order. By submission of an Order you declare that you are thirteen (13) years old or older and have the legal capacity to enter into an agreement with ClickBinar.

2.5. If you place an Order on behalf of a legal entity, you represent and warrant that you have the legal authority to bind such legal entity to these TOS, in which case the terms “you” or “your” shall refer to such legal entity. In the event that ClickBinar establishes that you do not have the legal authority to bind such legal entity, you will be personally liable for the obligations under these TOS.

2.6. By placing an Order to purchase our Services you declare that there is no other restriction to enter into an agreement with ClickBinar and you are not subject to trade sanctions, embargoes, and other restrictions.

2.7. You understand and agree that all Orders may be subject to automated compliance checks to determine if they meet our financial, security and other reasonable criteria (Fraud Screen). If your Order is flagged for review by any of these checks, it may require our manual review and approval. For such reason, we might ask you for additional information before we can approve and accept your Order. We will use commercially reasonable efforts to review such Orders in a timely manner, but we are not liable for any delays.

2.8. By submitting an Order for purchase of our Service(s) you agree and expressly authorize us to use all personal data you provide in order to perform compliance and anti-fraud checks. You agree and expressly authorize us to disclose your personal data to third-parties or to obtain information about you from third parties, including but not limited to your credit/debit card number, in order to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization. Please refer to our Privacy Policy for further information about how we use your data.

2.9. Orders that fail our Fraud Screen will not be approved and Service(s) will not be provided. In case an Order fails to pass the Fraud Screen, you will receive formal notice that your Order has been cancelled. We are unable to provide additional information about the reasons a particular Order fails to pass the Fraud Screen. In case your Order is cancelled and Service(s) are not activated, ClickBinar will reimburse you for all pre-paid fees within fourteen (14) working days as of the date of ClickBinar’s formal notice to you that your Order was cancelled. We have no liability for payment of any indemnification, compensation for damage or claims related to the Orders not approved because they have failed our Fraud Screen. No interest or other charges will accrue on the advance paid amounts.

3. PERSONAL DATA. DATA PROCESSING AGREEMENT

3.1. In order to purchase and use our Service(s) you will be required to provide personal data. For the purposes of these TOS, personal data shall have the meaning set out in our Privacy Policy. Please refer to our Privacy Policy for complete information on what personal data we collect and how we process and disclose it.

3.2. By uploading and storing content on our servers you acknowledge and agree that ClickBinar shall act as a data processor regarding your content. The relationship between you and ClickBinar related to processing of your content is set out in our Data processing Agreement (DPA), which is an integral part of our Privacy Policy and these TOS.

4. SERVICES

4.1. For the purposes of these TOS “Service” or “Services” means any and all services provided by ClickBinar under these TOS including, without limitation, any of our subscription plans for hosting services, additional features, website migration services, domain name registration services, support services, third-party products and services, any any other services which may be provided from time to time as set out on the portion of our website describing the individual Service (Product Pages).

4.2. The Services will be provided to you as configured for our standard customer. We might modify, update or upgrade the Services and/or add, remove or modify any software, functionality or configuration installed on or used by the Services at any time with or without prior notice. You will bear ultimate responsibility to ensure that the Services are configured to meet your operational, privacy and security needs. Your hardware, software as well as any other items you deem necessary to use the Services shall be compatible with the Services. We will not be obliged to modify the Services to accommodate your use.

4.3. To the maximum extent applicable under national law and without affecting your rights as a Consumer, the Services will be provided on “as-is basis”. The hardware configurations may vary. ClickBinar may replace your host server hardware, transfer it from one datacenter to another, transfer your account to another server, including to servers in another datacenter or geographic location, or modify certain software configurations when deemed necessary by ClickBinar in order to ensure the quality and security of the Services.

4.4. The proprietary and third-party software we offer as part of the Service(s) will be provided as-is and will be subject to availability and all warranty disclaimers and limitations of liability set out herein. Such software may have terms and conditions that are in addition to those set out in these TOS. You must agree to those terms to use the software. If you fail to do so, you will not be able to use the Service(s). Terms and conditions concerning the above mentioned third party software are incorporated by reference and links to any such terms and conditions are available in an appendix to these TOS.

4.5. We provide certain Services designed to filter unwanted email. Depending on the Services set out in your Order, email filtering may be activated by default; in other cases, it may be available as an additional paid Service. Email filtering will likely result in the capture of some legitimate email and the failure to capture some unwanted email that may contain spam, phishing scams and viruses. We recommend that you implement additional levels of protection. Email that is captured by our filtering system is not subject to our SLA.

5. FEES AND PAYMENT

5.1. Order or Fees. You are responsible for the payment of the fee(s) set out on the Order, in the currency specified on the Order (Fees). All fees must be paid in advance for the entire term or renewal term set out on the Order.

5.2. Fees and Payment Methods. The current fee(s) and payment method(s) are listed on our website. Unless a specific agreement for use of the Service(s) exists between ClickBinar and you, you acknowledge and agree to pay the fee for the respective Service(s) indicated on our website at the time you submit your Order. ClickBinar reserves the right to change the fees at any time without notification. Changes in fees shall be effective immediately and will apply for you as of your next purchase or renewal.

5.3. Tax On Services. All Fees listed on our website are net of applicable taxes, unless explicitly stated otherwise. You are responsible for all taxes levied on the Services.

5.4. Foreign Transaction Fee. In certain cases, the issuer of your payment method may charge you a foreign transaction fee or other fees, which may be added to the final amount that appears on your bank statement or posted as a separate charge. ClickBinar has no control over such fees.

5.5. Outstanding Fees.Time for payment is of the essence. Customer’s account(s) will not be activated or renewed until all outstanding fees are paid to ClickBinar. Domain name registration fees must be paid in full before your domain name registration will be processed.

5.6. Card Payment Information. In the course of the order process, in case of payment by card, you will be asked to provide your card information, which will be verified. By submitting an Order you authorize ClickBinar to verify your card and charge it for the total amount of your Order. If the issuer of your payment method refuses to authorize the transaction to ClickBinar, we will not be liable for non-provisioning the Service(s).

5.7. PayPal Payment. In case of payment via PayPal or a similar online payment provider, immediately after submitting your Order you will be directed to the web page of the payment provider, where you will authorize the payment. You acknowledge and agree that the processing of payments will be subject to the terms, conditions and privacy policies of the respective payment processors in addition to this Agreement. Once the transaction is completed, you will be redirected to our website.

5.8. Payment Details. You acknowledge and agree that your payment details shall be stored by our payment providers to process payment for any ClickBinar Service(s) you purchase or renew.

5.9. On Time Payment. Our obligation to provide the Service(s) depends on your payment of the Fees. It is your responsibility to ensure that we receive timely payment of the Fees.

5.10. Active Payment Method. You are responsible for keeping at least one active payment method on file. We reserve the right to make an alternative payment method primary if we determine that the current one is not active for any reason. You can manage your payment method(s) in the ClickBinar User Area.

5.11. Payment Method. You confirm that any payment method you use and/or add on file is yours or that you have been specifically authorised by the owner of the card to use it for the purchase.

5.12. Delay in Payment. In case of delay in payment of any fees(s) due, for whatever reason, we may continue to attempt to collect payment from the payment method on file, suspend, and/or terminate your Services and pursue the collection costs incurred by ClickBinar, including without limitation, any court and legal fees and ClickBinar’s reasonable attorneys’ fees. We are not responsible for any deleted or lost Customer Content that results from any suspension or termination of the Service(s).

5.13. Recurring Billing Programs. You acknowledge and agree that if your card issuer supports Recurring Billing Programs or Account Updater Services, we may participate in such programs or services. As part of these programs, your card issuer will send our payment processors updated information for your payment method(s) on file and we may automatically charge your new card without prior notification. Participation in such programs does not guarantee that we will receive payment of the fees. It is your responsibility to pay all fees due.

5.14. Termination of Agreement on Free Service(s). Certain Service(s) may be available to you for free. Such Service(s) may only be used by you during your current Term and may not be transferred to other Hosting Accounts or to third-parties. Upon Termination of your Agreement such Service(s) will also be terminated.

5.15. Termination of Services.Invoices are due immediately upon receipt. ClickBinar reserves the right to suspend and/ or terminate the Services until payment is made.

5.16. Sending or Receiving Invoice. By accepting these TOS, you hereby authorize ClickBinar to send you invoices electronically at the email address specified in your User Area. If you would like to receive a paper invoice, please contact us through your User Area.

5.17. Services Suspended. Should the Services be suspended due to your fault for any reason, Fees will continue to accrue until the termination or expiry of the term of this Agreement.

5.18. Invoice Error. If you believe there is an error on your invoice, you must immediately contact us in writing to our support team. We each agree to work together in good faith to resolve any billing disputes. If you contact your credit card company and initiate a “chargeback” based on this dispute, we may suspend the Service(s) until the dispute is resolved. To reactivate your Service(s), you must first pay all outstanding Fees.

5.19. Refund Requests. Refund request are processed as set out in our Money Back Policy. We will apply any refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. ClickBinar is not responsible for delays to refunds caused by processing institutions or expiration of the original payment method.

5.20. Refunding Process. With your prior consent we may process a refund as cash transfer to your preferred bank.

5.21. Monthly Maintenance or Service Fees. Fees for maintenance or service ordered by You shall begin on the date of the initial order and that date shall serve as the monthly anniversary date (“Anniversary Billing Date”) for all future billings including one time fees, upgrades, additional services, cancellations and service credits. Fees are due in advance of the monthly service cycle and will be billed on the anniversary date of each month.

5.22. Upgrade Fees. Upgrades ordered on the Anniversary Billing Date will be billed for a full month service and will continue each month on the Anniversary Billing Date. Upgrades ordered after the normal Anniversary Billing Date will be pro-rated to the next anniversary date and billed as a one time pro-rata charge. Future charges will appear as full monthly fees added to your existing Anniversary Billing Date.

6. RENEWAL POLICY

6.1. All our Services are by default set to renew automatically, with the exception of Reseller Shared Hosting accounts and upgrades. You can adjust the renewal settings by sending us an email to our support team before a Service is terminated.

6.2. All available Renewal Terms and the respective Renewal Fees are set out in your User Area. From time-to-time special promotions may be available only for manual renewal of your Services.

6.3. We will attempt to renew Services for which automatic renewal is enabled and charge the then current Renewal fee(s):

– five days prior to expiration of the current Term for Cloud and Dedicated Server Services as well as Services on a monthly/quarterly billing cycle;

– fifteen days prior to the expiration of the current Term for all other Services.

6.4. Renewal At The Scheduled Date. If we cannot process a renewal at the scheduled date, we may make additional attempts to charge your payment method(s) until you renew the Service(s) or terminate the Agreement. We will always charge for renewal the primary payment method on file first. Should the primary payment method fail, we will retry billing any other payment methods on file in the order listed in your User Area. We are not responsible for the operation of the Service(s), if Services are suspended/terminated because your payment methods have expired or are no longer valid for any reason.

6.5. Renew Automatically. You acknowledge and agree that even if a Service is set to renew automatically and/or you have an active payment method on file, we might not be able to renew the Services. It is your responsibility to ensure that you have paid the fees and a renewal has been processed.

6.6. Automatic and Manual Renewal. You acknowledge and agree the Service(s) shall be terminated upon expiry of the term, unless you activate the automatic renewal option or manually renew the term of the Service(s). You agree that ClickBinar shall not bear any responsibility and liability for any damages whatsoever including, but not limited to, damages for lost profits, cost savings, revenue, business, data or use, or any other pecuniary loss by you or any other third party, if we are unable to charge your payment method on file or you fail to renew the Services manually.

7. MONEY BACK POLICY

7.1. If you no longer need a Service you have purchased or are unsatisfied with its performance, you can cancel it at any time. We recommend that cancellation requests are sent to our support team.

7.2. Our Money Back Policy covers initial and renewal Orders for Shared Hosting and Cloud Services and most additional features we offer. For the initial period after an account is activated we will issue a full refund for Shared Hosting Accounts and Services cancelled within 30 days from activation and for Cloud Accounts cancelled within 14 days of activation. For renewal fees we will issue a full refund, if cancellation is requested within 30 days from the date on which we receive payment for renewal and the renewal Term has not started. If the renewal Term has already started, we will refund the renewal fees less the fees due for the first month of the renewal Term. Refunds are processed within ten (10) business days after a Service is cancelled.

7.3. Services that are tailor-made to you, are not covered by our Money Back Policy. These include Domain name registrations, Dedicated Server Services, SSL certificates, Paid support services, including Backup Creation and Backup Restore, and third-party Services. In any case, domain name fees are not refundable and may be due upon cancellation even if waived initially as part of a special promotion.

7.4. To the maximum extent applicable under national law and without affecting your rights as a Consumer, the Money Back Policy is your sole and exclusive remedy should you decide to withdraw from this Agreement.

7.5. Once full payment is done for the Free Web Design Services Online Biz Growth” plan, the contract of 3 years is agreed between you and ClickBinar. Upon cancellation within the 3 years contract, the pricing will be changed to a regular price and the plan of Online Biz Growth will be forfeited and hence you will need bare the original price depending on the website is built, the web hosting, domain name and plugins. However, the money back or refund is only able to return if it is requested for a cancellation within 30 days since from the day of full payment is done.

8. UPGRADE/DOWNGRADE OF SERVICES

8.1. You can choose to upgrade or downgrade the Hosting and/or Website Design Services at any time.

8.1. All available Upgrade options needs to sent an email to our support team and are subject to the fees set out on the respective Product Pages (Upgrade Fee). Upon upgrade to a Shared Hosting and/or Website Design Service, the Upgrade Fee covers the difference in fees between the two plans. Upon upgrade to a Cloud or Dedicated Hosting Service you will have to select a new Term and any pre-paid amounts remaining from your previous Service will be prorated and applied as an extension to your new Term.

8.2. You can choose to upgrade the usage for your Cloud Services by purchasing additional resources. Whenever an event occurs, the additional resources you requested will be automatically applied to your Cloud Service(s) and we will automatically charge you the respective service fees for a Term of one month.

8.3. Resources that are not renewed will be scaled down upon expiration of their Term. Scaling down the RAM of Cloud Services requires reboot of the equipment and results in downtime.

8.4. You can choose to downgrade your Service(s) only if:

– your Service was not previously upgraded from that plan because it had exceeded the parameters of that plan; and

– your Content does not require Server setup different from the standard Server setup. Different Server setup includes, but is not limited to, space size, installation of special PHP or Perl modules, open special ports, different MySQL versions, and/or SSH access.

8.5. You can request a downgrade to our support team. We may refuse to process your request if your account does not meet the conditions for a downgrade or if in our reasonable opinion the new plan is not suitable for your website. Any additional or free Services that are not included in or are not compatible with the new plan will be terminated. Upon downgrade we will prorate the difference in Fees between the two plans for any full months remaining from your Term, and will apply that as extra time to your new plan. If no full months remain, your Service will keep its current Term.

9. USE OF SERVICES. CUSTOMER RESPONSIBILITY

9.1. You acknowledge and agree that your use of the Service(s) and any Content uploaded, stored, published and displayed on or through the Service(s) are in compliance with these TOS and all applicable laws, including laws of the jurisdiction where the Service or Content is uploaded, hosted, stored, accessed or used. You shall implement any restrictions necessary in order to prohibit use of the Services by any third party or in any jurisdiction, as required to comply with such laws.

9.2. You must ensure that each of your End users complies with these TOS, and to any policies and agreements that are incorporated by reference.

9.3. You may not upload, store, publish and display on or through our Service(s) any personal data, private or any other personally identifying information, images, videos of minors or any third party, without the consent of said party (or a parent’s consent in the case of a minor). If you use the Services to upload, store, publish, display or otherwise disclose such information, you acknowledge and agree that you have obtained the prior consent of the said parties.

9.4. You shall not use our Service(s) for hosting websites for high-risk activities where the interruption or malfunction of the Services could lead to serious consequences, including but not limited to personal injury, death, environmental damage, etc. For such websites, you must receive confirmation from us that you can use the Services before submitting your Order. Examples of high risk activities include but are not limited to nuclear facilities, air traffic control, life and health support, etc. Please refer to our Acceptable Use Policy for detailed information on the rules and guidelines for using our Services.

9.5. You are responsible to provide accurate and complete information about you and your organization (if you purchase on behalf of a organization) and promptly update all provided information. We shall not be liable for any errors or damages caused by any failure from your side to provide complete and accurate information.

9.6. You are responsible for all your activity related to the use of our Service(s) and the activity of any user who has access to your Customer Account and the Services.

9.7. You declare that (i) you have technical knowledge necessary to ensure the proper use, administration, management of our Service(s); (ii) you have sufficient knowledge about administering, designing and operating the functions facilitated by the Services necessary to take advantage of them.

9.8. You acknowledge and agree that if you resell our Services or administer Services on behalf of others, you must ensure that each of your clients and/or End Users complies with these TOS. You understand and agree that you are responsible for all content uploaded, stored or transmitted on or through the Services and any acts or omissions of your clients or End Users that violate these TOS or the law.

9.9. When using the Services, you will ensure that neither you nor any of your End Users make use of the Server resources to ClickBinar’s detriment or that of other ClickBinar customers.

9.10. You shall indemnify, defend and hold harmless ClickBinar, and its respective officers, directors, shareholders, employees, agents and representatives against all damages, claims, liabilities, losses and other expenses, including without limitation reasonable attorneys’ fees and costs, whether or not a lawsuit or other proceeding is filed, that arise directly or indirectly from your or your End Users’ acts or omissions.

9.11. You must obtain all equipment necessary to access and use our Service(s). It is your responsibility to use equipment, software or applications which are compatible with our Service(s). When accessing or using our Services you may not use equipment and/or software which are faulty or with malfunctions that may cause security issues with our servers, damage the integrity of the network and/or vulnerability of the Service(s).

9.12. You are solely responsible for obtaining all intellectual property rights in the intellectual property of others, including, but not limited to, clearances and/or other consents and authorizations necessary to use the names, marks or any content, materials which are used by you on, or transmitted through the Services.

9.13. If you use any third-party software on the Services, you warrant to ClickBinar that you are duly licensed to use the software, and that the licence grants sufficient rights to ClickBinar to provide the Services. You agree to provide us with such licence(s) upon request. If you fail to provide reasonable evidence of licensing, ClickBinar, at our sole discretion, may suspend the Services and/or terminate the Agreement with immediate effect.  

9.14. You acknowledge and agree that ClickBinar may periodically run a series of scripts (audit) on your Service(s) to determine what third-party software is installed on the Service(s) and how many Users have access to each piece of software. You authorize us to disclose the results of such audits to third parties. You shall indemnify ClickBinar against any costs, claims, losses, damages, liabilities, demands and/or expenses including reasonable legal costs incurred and/or suffered as a result of any failure by you to be properly licensed in respect of use of third-party software.

9.15. You shall provide to ClickBinar, at your cost, any information, resources or facilities reasonably requested by ClickBinar for the delivery of the Service(s) and, where necessary, ensure that your employees, contractors and other suppliers cooperate fully and promptly with ClickBinar to such aim.

9.16. Any instructions supplied by you to ClickBinar must be complete and accurate and clearly legible. We shall not be liable for any errors caused by any failure from your side to provide complete and accurate information. It’s your obligation to follow our instructions and to cooperate with  us for the proper provision of our Services.

9.17. You acknowledge and agree not to make any modification or alteration of any part of our Service(s) or related technologies.

9.18. You acknowledge and agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer or sell any content, software, or services contained on our Site, except where explicitly authorised by us.

9.19. You acknowledge and agree that any information, articles, tutorials, guidelines or technical support advice may be provided by us only for your convenience and do not constitute official statements.

9.20. You are responsible to make backup copies of all your content uploaded, stored, published and displayed on or through our Service(s) in a location independent of ours, and will not use our Backup Services as your sole backup.

10. TECHNICAL SUPPORT

10.1. Technical support services:

10.1.1. We provide technical support for issues related to functionality of any Service(s) and features purchased from us. Our technical support is available for all customers and is provided on an as-is, as available basis.

10.1.2. We aim to deliver support in a fast and efficient manner, however, we cannot guarantee that all inquiries will be handled within the statistical averages advertised on our site.

10.1.3. You may request technical support through our WhatsApp support will be provided via phone, chat and/or ticket. Depending on the issue, we may not be able to provide assistance over all communication channels, but will recommend one or two where support can be delivered.

10.1.4. If you request technical support, you agree that we may have full access to your Services and/or Content. It is your obligation to perform and store a backup of your data and files prior to requesting technical support. You are solely responsible for any instructions you provide to us as part of your technical support request. You understand and agree that any modifications we perform in order to address your technical support issue may affect the functionality of your website and/or Services. It is your responsibility to ensure that your website is operational and the Services are configured to your needs once we complete work on your request.  

10.1.5. If your request for technical support exceeds that of similarly situated customers or is outside the scope of our free technical support, we reserve the right to deny service related to such request.

10.1.6. To the maximum extent applicable under national law and without affecting your rights as a Consumer, all technical support is provided as-is and is subject to the disclaimers of warranties and limitation of liability set out in these TOS. While we use reasonable efforts to provide technical support in a timely and professional manner, we cannot guarantee the result you expect or that an issue might not occur again. We retain the right not to process your technical support request(s), if: (i) you violate these TOS; (ii) you are abusive towards our employees or subcontractors; (iii) the need for Technical Support Services is due to any modification or attempted modification of the Services made by you or any third party outside of ClickBinar’s control, or your failure or refusal to implement changes recommended by ClickBinar. We may refuse to perform any request that requires changes not compatible with the Services or not related to them or that might create a security risk or deteriorate their performance.

10.2. Scope of free technical support

10.2.1. We provide free technical support for issues related to our hosting platforms and features:  

– Issues related to the functioning and functionality of any of our Services, including issues you report related to the uptime and stability of our Services;

– Issues related to the proper functionality of ClickBinar User Area, including tools and features provided by ClickBinar, such as auto-update services, caching, staging, integration for currently supported SSL certificates, daily backup, control panels, CDN and other;

– Assistance related to settings and proper usage of the tools and features provided by us;

– Inquiries related to the registration, renewal, and transfer of domains to us, DNS or WHOIS updates. For issues related to domain transfer from ClickBinar to another hosting provider or registrar, our support is limited to make sure the domain is transferable per the requirements for the respective domain extension.

10.3.  Issues outside the scope of free technical support

10.3.1. Certain issues are outside the scope of our free technical support:

– Issues related to the installation of third-party scripts/applications not provided by ClickBinar;

– Website related inquiries such as coding issues, database optimizations, benchmark tests, installation of new software on the server, changing the current setup of your servers, etc.;

– Issues related to web design, web development and/or customization;

– Inquiries related to the functioning of scripts, optimizations, SEO services, themes or extensions;

– Website security audits and malicious code clean-up issues.

10.3.2. If you request technical support for issues outside the scope of our free technical support services, we may provide you with assistance at our own discretion, subject to availability and additional fees. We will inform you, and receive your consent, prior to charging you for technical support. Fees for technical support must be paid in advance.

11. BACKUP SERVICES

11.1. You acknowledge and agree that it is your responsibility to regularly backup all your Content in order to prevent potential data loss. We will use good faith efforts to backup data stored on your Hosting account. We will not backup data on Dedicated Server accounts unless you order a Daily Backup Service. We will not backup files holding temporary or transient data which cannot be restored in a useful state.

11.2. You agree that you will keep independent backup copies of your Content in addition to those we maintain. If you purchase Backup Services from us, you acknowledge and agree that due to technical reasons a backup copy may not be available for restore upon your request. Examples of technical reasons include but are not limited to excessive number of files in the backup, backup software failure, storage failure or corrupted backup files.

11.3. You can order Daily Backup or Backup Restore Service(s) from your User Area. We keep a limited number of backup copies of your account as set out on the respective Product Page. If you upgrade/downgrade the Services, we may delete old backup copies created on your previous plan and start new Daily Backups of your data.

11.4. If you order Daily Backup services for your Dedicated Server account, you subscribe for a certain backup space size. In the event that your backup space exceeds that size, we will continue to make full backup of your account and will charge you for the extra usage on your next billing date.

11.5. You agree to notify us through your User Area in case the Backup Service malfunctions and allow us reasonable time to resolve the issue. In the event that you are not satisfied with the outcome of any Backup Restore, it shall be your obligation to restore your files and data from your own backup. If we provide data to you from a backup, it will be provided as raw data, and you may be required to reformat that data so that it reflects a prior configuration or use. If you purchase Backup Services from us, our only obligation is to restore your data from a backup copy.

11.6. To the maximum extent applicable under national law and without affecting your rights as a Consumer, our Backup Services are provided “as-is” and are subject to all limitations of liability set out in these TOS.

12. ClickBinar CONTENT. INTELLECTUAL PROPERTY RIGHTS

12.1. ClickBinar retains ownership of all intellectual property rights related to the provisioning of the Service(s). ClickBinar grants to you a non-exclusive, non-transferable limited license to access and use the Service(s) during the Term or any Renewal Term. All trademarks, product names, services, software, script, source code, content, photos, graphics, videos on our website, logos or slogans (“ClickBinar’s content”) used by ClickBinar are owned by or licensed to ClickBinar. You acknowledge and agree not to modify, copy, reproduce, download, transmit, distribute, sell, license, publish, broadcast, create derivative works from, or store ClickBinar’s content for purposes other than using our Services, without our express prior written consent.

Unless otherwise set out in these TOS, you own all right, title and interest to the information you place on our servers pursuant to the Services. If you submit feedback to us concerning your idea and suggestions related to the Services, we shall have the right to use that information to improve our business processes. You have no right to any intellectual property that is based on an improvement to our business based on this feedback.

12.2. You are welcome to provide us with a written or verbal testimonials of our Services in connection with your use of the Services. You acknowledge and agree that we may, at our discretion, use the testimonial to promote our Services online and in social media. Further to our use of your testimonial, you hereby agree and give your consent to ClickBinar to publish your name, voice or likeness, profession, website, video and/or contact information in connection with the publication of the testimonial. If you would like to withdraw your consent, please send your request to [email protected]

13. THIRD PARTY LINKS

13.1. Our site and Services may contain link(s) to other websites operated by or with content provided by third parties. You understand and agree that ClickBinar has no control over any such third-party websites or their content and will have no liability arising out of or related to your use of any third-party websites or their content. ClickBinar shall not bear any responsibility for any legal documents (agreements, terms and conditions, policies and etc), content and practice of any third-party websites. The existence of any third-party links does not constitute endorsement of such websites, their content, or their operators. ClickBinar includes these links only for your convenience.

13.2. You acknowledge and agree that third-party links on our website may contain affiliate tracking and ClickBinar may collect a share of sales or other compensation from such links.  

14. WARRANTIES

To the maximum extent allowed by applicable law and without affecting your rights as a Consumer, you acknowledge and agree that the Services are provided by ClickBinar as-is and you assume all risks and liabilities arising from or relating to your use of and reliance upon the Services, and that ClickBinar makes no representation or warranty with respect thereto. ClickBinar hereby expressly disclaims all representations, warranties and conditions regarding the Services, whether express or implied, including any representation or warranty in regard to quality, performance, non-infringement, commercial utility, merchantability or fitness of the services for a particular purpose. In addition, ClickBinar expressly disclaims any express or implied obligation or warranty of the Services, that could be construed to require ClickBinar to provide Services in such a manner to allow the Customer to comply with any law, regulation, rule or court order applicable to the actions or functions of the Customer. Without limiting the generality of the foregoing, we do not warrant that the Service(s) will meet any or all of your needs; will operate in all of the combinations which may be selected for use by you; or that the operation of the Service(s) will be uninterrupted, error-free or completely secure. No ClickBinar employee, supplier or subcontractor is authorized to make any warranty on our behalf and if they make such warranties ClickBinar shall not be bound by them.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, and without affecting your rights as a Consumer, you agree that you will not under any circumstances, including negligence, hold ClickBinar, its officers, directors, employees, licensors, agents, subcontractors and/or third party service providers liable for any direct or indirect damages of any nature and type suffered by the Customer of third parties, including, but not limited to, damages for loss of profits, cost savings, revenue, business, data or use, or any other pecuniary loss that may result from: delays, malfunctions, suspension and any other interruption in the provision of the Service(s) due to events beyond our reasonable control (for example: force majeure, third party conduct/acts, including ClickBinar’s licensors and suppliers, faults and malfunctions of the machines, software and other equipment, whether owned by us or our licensors/suppliers; acts and/or omissions made by Customers and in contrast with the obligations undertaken under these TOS); data loss due to hardware or software failure; any information, data, content in or accessed through the Services; any action, information or instruction provided as part of our technical support Services; your use of the Service(s). You agree that the foregoing limitations apply whether based on warranty, contract or tort or any other legal theory and apply even if we have been advised of the possibility of such damages. In no event, we will be liable to you in the aggregate with respect to any and all breaches, defaults, or claims of liability under these TOS or under any other agreement or document for an amount greater than the fees actually paid by you to us for the respective Service(s) during the twelve month period preceding a claim giving rise to such liability. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. You agree that in those jurisdictions, our liability will be limited to the extent permitted by law and your rights as a Consumer will not be affected.

16. INDEMNITY

You acknowledge and agree to indemnify, defend and hold harmless ClickBinar defend, fully compensate us, our affiliates, subsidiaries, parent and related companies, licensors and any third-party service providers and each of their respective officers, directors, employees, shareholders and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorneys’ fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to: (i) your use of the Services; (ii) any violation by you of these TOS, our policies or documents which are incorporated herein, or any law; (iii) any breach of any of your representations, warranties or covenants contained in these TOS; and/or (iv) any acts or omissions by you. The terms of this section shall survive any termination of these TOS. For the purpose of this clause only, the term “you” as set out in subparagraphs (i) through (iv) includes you, End Users, visitors to your website, and users of your products or services. The terms of this Article shall survive the termination of the Agreement.

17. TERM AND TERMINATION

17.1. The Term for each Service you purchase shall be set out on the Order. The Term may be extended as described in our Renewal Policy or may be terminated as described below. For avoidance of doubt, “Term” shall include the initial Term and any Renewal Term.

17.2. You may terminate a Service at any time through the User Area (Cancellation Request). We will send you an email confirmation to acknowledge your completion of the Cancellation Request (Cancellation Confirmation). If you fail to complete all steps of the Cancellation Request, or if you fail to use a Cancellation Request to terminate the Services, the Services will not be terminated, and Fees will continue to be charged. You must follow this procedure in order to terminate each Service. Once you complete a Cancellation Request, we will process it and issue a refund, if applicable, as set out in our Money Back Policy.

17.3. If you are a Consumer, you have the right to withdraw from this Agreement, informing us of your decision to withdraw through the User Area (Cancellation Request) or by means of a clear declaration (e.g. a letter sent via post, fax or email). You can also use the model withdrawal form enclosed below, which – however – is not mandatory.

17.4. You acknowledge and agree that any domain name registration is subject to suspension, cancellation, transfer or modification pursuant to the terms of any applicable rules or policies, including, but not limited to: (i) the UDRP; (ii) any ICANN adopted policy; (iii) any registrar (including ClickBinar) or registry administrator procedures; or (iv) any other ccTLD registry administrator procedures.

17.5. Without prejudice to the provisions laid down in other clauses of thеsе TOS, ClickBinar shall be allowed to terminate this Agreement with or without notice with immediate effect if (i) you fail to pay any fees due; (ii) you breach these TOS, our Acceptable Use Policy or any other policy incorporated herein by reference, or any law and fail to cure that breach within 48 hours after receipt of written notice; (iii) you repeatedly infringe any policy incorporated herein or announced on our website; (iv) in case of any action and/or omission, failure and/or malfunction caused by you or your End User(s) which damage ClickBinar servers and facilities or the servers and facilities of other network hosts or Internet users; (iv) you disclose false or misleading allegations that may negatively impact our reputation and (v) transfer all or part of your obligations and/or rights under this Agreement to third parties, without our prior written consent.

17.6. ClickBinar may also terminate this Agreement by fifteen (15) days written notice as of the date of its receipt if (i) according to ClickBinar’s reasonable opinion, you do not have basic technical knowledge to use the Service(s) without excessive ongoing technical support; (ii) ClickBinar determines in good faith that continued provision of the Service has become unfeasible for technical, legal, regulatory, economic or any other material reason.

17.7. ClickBinar may discontinue provisioning of certain Service(s) or terminate this Agreement, if a third party ceases to make components of the Service available to us.

17.8. It is important to understand that certain Services are bundled together. As a result, termination of the Services that provide hosting (Hosting Account) may result in immediate termination of multiple aspects of the Services. Upon termination any information, data, content and files stored by you on our server shall be deleted. We may keep backup data for terminated Services for up to thirty (30) days after termination and provide you with access to that data upon request and subject to availability. IP addresses and server space are recycled. It is your obligation to ensure that you arrange to migrate your website(s) or content off our servers and relinquish use of the IP address assigned to you in connection with the use of our Service(s) prior to termination. We have no obligation to provide any Service(s) to you including forward of email(s) following termination.

17.9. Model Withdrawal Form

If you wish to withdraw from this Agreement, please fill in the form below and send it back to us:

“To

ClickBinar Solutions

Block G-12-2 Taman Bukit Jambul 11900, Bayan Lepas, Pulau Pinang, Malaysia.

I/we (*) hereby withdraw from the agreement concluded by me/us (*) on the purchase of the following goods (*) / the rendering of the following services (*):

Ordered on(*) / received on (*):

Name(s) of the consumer(s):

Address of the consumer(s):

Signatures of the consumer(s) (only in case of notification on paper)

Date

(*) Delete as applicable.”

18. COMPLAINTS

18.1. If for any reason you are not satisfied with our Services, you may send your complaint to us via:  (i) email at [email protected], or (ii) opening a support ticket, chat through WhatsApp or (iii) registered mail to the following address: ClickBinar Solutions, Block G-12-2 Taman Bukit Jambul 11900 Bayan Lepas, Pulau Pinang, Malaysia.

18.2. You may have the option to escalate a chat or support ticket to a Supervisor/Manager. You should include any tracking numbers or other references from your previous correspondence with us in order to be able to recover the full history of your complaint.

18.3. We will take care to review, investigate and respond to any complaint(s) fairly and thoroughly. All complaints must be in writing and clearly indicate the name and contact details of the complainant. If you have relevant documentary evidence to support your complaint, it should be еnclosed to the complaint. Evidence submitted should be as concise as possible and relevant to the complaint.  

18.4. Complaints made over the phone shall be recorded, but wherever possible, should be confirmed in writing. Anonymous complaints will not be reviewed.

18.5. When you submit a complaint, ClickBinar will acquire any and all personal data included in the complaint. In order to follow up on your complaint, ClickBinar may need to provide your complaint enclosed with evidences to a person subject of the complaint and third parties as consultants and subcontractors. ClickBinar shall process all personal data included in the complaints in compliance with our Privacy Policy.

18.6. ClickBinar will review the complaint and will provide a written answer within 10 (ten) business days from receipt of the complaint. If the complaint requires more detailed investigation, you will receive an interim response describing what is being done to deal with the matter, and when you can expect a final reply.

19. DISPUTE RESOLUTION. JURISDICTION

19.1. In the event of any dispute, controversy or claim arising out of or related to this Agreement, you and ClickBinar shall use reasonable effort to settle such disputes or differences. To this effect, we shall consult and negotiate each other with the aim to reach a solution satisfactory to each Party.

19.2. You agree that the Courts of Malaysia, all courts in Malaysia shall have the sole jurisdiction over all disputes and other matters relating to the execution, interpretation, enforcement and termination of this Agreement or any other document entered into by the Parties related thereto. All disputes and other matters relating to the interpretation and enforcement of thеsе TOS as well as any other document entered into by the Parties shall be governed by the laws of Malaysia.

20. NOTICES

20.1. We will send notices to you using the contact information in your Customer Account. We may send you notices by email, WhatsApp or a notice posted in your User Area. We have no responsibility for notices not delivered due to outdated or inaccurate contact information.

20.2. Any notices to us related to issues governed by our Privacy Policy shall be addressed to us  at [email protected] or to our Data Protection Officer who can be reached at [email protected]

20.3. You may send us notices, requests, claims, consents, waivers, demands or any other communication related to this Agreement by (i) WhatsApp to our Support Team (ii) email; (iii) first-class mail; or (iv) internationally recognized courier.

Please address your notices to:

ClickBinar Solutions

Block G-12-2 Taman Bukit Jambul 11900, Bayan Lepas, Pulau Pinang, Malaysia.

Email: [email protected]

20.4. Notice shall be considered duly given and effective: (i) If sent by WhatsApp, on the day when received in the designated contact number (ii) if sent by email, on the day when received in the designated email account; (iii) if sent by first-class mail, on the date of delivery by the appropriate postal service; (iv) if sent by internationally recognized courier, on the date of delivery by such courier.

21. Change of TOS.

ClickBinar may modify these TOS at any time with immediate effect. We will inform you about modifications to the TOS by email and via notices in your User Area. ClickBinar shall not be liable for your failure to receive an email notification due to an inaccurate email address.

If you do not agree to the changes in the TOS, you must suspend use of the Services and terminate this Agreement within ten (10) business days of receiving notification from us.

To the extent permitted by applicable law, continued use of the Services after you have received a notice for changes to the TOS will be considered as acceptance of such changes and in force in the agreement between the user and ClickBinar, unless you have sent us a termination notice.

Where the change in Terms is required by law or related to the addition of a new service, extra functionality to the existing Service(s) or any other change which neither reduces your rights nor increases your responsibilities, the TOS will be changed without prior notice to you and shall have immediate effect.

No clarification or explanation of the Terms provided by the Parties will have the power to modify the provisions of these TOS.

22. Personal Personal Data Protection Statement

The Personal Data Protection Act 2010 regulates the processing of personal data by the data user in a commercial transaction and protects the interest of the data subject. For more details, please click the link here to visit: https://www.clickbinar.com/personal-data-protection-statement/

23. Additional

27.1 Our Website Design Services under the “Online Biz Growth” package are free for the first 20 action takers and completed the full payment with proof of receipt as mentioned in the landing page. Such special package is not allowed to be taken as granted.

27.2 Online Biz Growth is a very rare opportunity and only launch every quarter. ClickBinar reserves the right to change the time frame or when to launch the opportunity at any time without notification. Changes in the time frame shall be effective immediately and will apply to to those new interested individuals.

27.3 Online Biz Growth is a free web design services where the time of ClickBinar’s team spent on building and designing the website is totally FREE!

27.4 Interested individuals, entity, a group, business or corporation must bare the cost of the web hosting by Exabyte or SiteGround, domain name by Godaddy and plugins by Elementor.

27.5 Every individuals, entity, a group, business or corporation must read and understand the entire “Frequently Asked Questions” and also ask as many questions as possible to our support team before making any purchases of products and services from us. If ticked agreement attached to the registration form is considered as agreed and be loyal to the agreement.

27.6 Every individuals, entity, a group, business or corporation will not be able to access their cPanel unless they upgrade their plan out from Online Biz Growth to an individual cPanel type of service. The price for hosting, domain name and plugins may differ due to the changes of upgrading the plan.

27.7 Every individuals, entity, a group, business or corporation that bought the Online Biz Growth plan would agree to have a 3 years contract with ClickBinar. If anyone insist to opt out from the contract, their Online Biz Growth plan will be changed to a different plan where he, she or an entity decides which plan suits them. The price would be different and be charged based on regular prices.

27.8 To purchase the Online Biz Growth, the criteria is to buy a new domain name, hosting and plugins from ClickBinar. ClickBinar will not entertain and cannot accept an old and existed domain name, hosting and plugins.